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Rework & Refund Policy

Please read the following policy to understand the rework and refund policy of Handee-man ("H-men"). Acceptance of this Policy is mandatory prior to booking any service from H-men.

Introduction

For any issues related to the quality of service, you can e-mail us at support@hmen.in or call our support team on 7096460460.

Any complaints in respect of the service should be raised within 24 hours from the service. In the event that any rework or refund is to be processed for the service it shall be initiated only within the warranty period for the respective service. The warranty period of various services is as set forth in Schedule 1 and the exclusions are set forth in Schedule 2. The decision on whether a service should be reworked, or a refund is to be provided will be at the discretion of H-men.

In the event that any rework is to be performed for any services that has already been rendered via a service provider (“H-men Expert”), H-men should be contacted directly on support@hmen.in or 7096460460. Please do not call the H-men Expert directly. In the event that any Customer directly contacts the H-men Expert:

H-men will not responsible for any actions or behavior of the H-men Expert, nor will it be responsible for any consequences thereof.

The Customer shall have waived his / her / its right to any service warranty that may have been provided at the time of booking.

The rework of any rendered service would be done by either a H-men Expert or a third party appointed by H-men (at the discretion of H-men).

H-men would be liable only for the service rendered / appliance repaired / replaced. Further, H- men would not be liable for any service / appliance which has been changed / altered post such rendering of service / repair, by you or any third party.

We do not undertake any repairs related to the printed circuit board (PCB) neither will we be able to provide any warranty for the same.

We do not undertake any repairs for appliances older that 5 years from the date of purchase neither will we be able to provide any warranty for the same.

Please report any payment or invoicing related issues within 48 (Forty-Eight) hours of the job closure.

For issues within warranty period

The warranty period differs from service to service and is applicable from the date of completion of the service, provided that the full amount for such service has been paid to H-men.

In case you have any concerns with the work completed, H-men may cause the service to be reworked free-of- cost, provided that such concern raised is bona fide and/or upon H-men conducting an inspection, if necessary.

In case it is difficult to identify if the rework is related to the H-men rendered service or not, we will send our technician to conduct an inspection, without any additional inspection charges and take a complete account of the situation. Post such inspection, if our technician is of the view that the rework is not related to the H-men rendered service, no rework of the service will be rendered. You will further be liable to reimburse any and all charges of the technician for such inspection.

You acknowledge and agree that for categories, including, but not limited to, Home cleaning and painting, packers & movers, documentation services, a warranty and possibility of rework will not be applicable. Therefore, any issue reported with respect to the quality of service for these categories will be based on the outcome of inspection of the service provided.

For issues raised outside warranty period

No rework will be performed by H-men or H-men’s Experts post the warranty period.

Please call or write to us to book a new job.

Compensation & Refund

Processing any refund is at the complete discretion of H-men. In all events, the maximum amount that H-men will pay you as compensation or refund, shall be at the discretion of H-men, depending on the service availed by you, and shall not exceed the service amount paid by you for the respective service or Rs.10,000/- (Rupees Ten Thousand), whichever is lower. Under no circumstances will the maximum amount payable to you by H-men exceed Rs.10,000/- (Rupees Ten Thousand).

SCHEDULE 1
Services Warranty on Labour Warranty on Part / Material Age of the unit (for warranty to be applicable)

Air Conditioners

15 days

15 days

< = 5 years

Other Home Appliances

15 days

15 days

< = 5 years

Computers / Laptops

15 days

15 days

< = 5 years

Automobiles

15 days

15 days

NA

Pest Control

Variable - Schedule 2

Variable - Schedule 2

NA

Plumbing

10 days

10 days

NA

Electrical

10 days

10 days

NA

Carpentry

10 days

10 days

NA

SCHEDULE 2

Warranty on Pest Control is as follows :

  • Cockroach control - 30 days,
  • Termite Control – 5 years,
  • Bed Bugs – 30 days on single service,
  • Wood Borer – 1 year,
  • General Pest Control – No warranty for single service, 3 months warranty applicable on AMC

Any pest control services rendered other than cockroach control and is outside the AMC subscription. All pest control services take 7-10 days to take effect. Post the present treatment booked, our experts will help you identify the sources of the infestation and also will suggest you best practices to be followed for a pest free environment.

Warranty is not valid for any issues resulting from an existing damage in the unit/automobile for which the customer is not ready to take up the suggested repair by the H-Men technician.

Warranty is not valid for any part/material which is procured / purchased by the customer or for damages / issues resulting out of a part / material procured by the customer

Manufacturer warranty or 30 days of H-Men warranty will apply for parts / materials procured by H-Men – whichever is higher

Warranty is not valid for any washing / cleaning services rendered for an automobile

Warranty is not valid for any services wherein H-men is acting as the intermediator between Customer & Vendor.

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