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Terms of Use

Welcome to H-Men. You may use our services through our website www.hmen.in (“Website”) or our mobile application (“H-MEN App”). Our Website and H-MEN App have been created to provide information about our company and services to the visitors and user of services, whether accessible to you via web, mobile App or other platform (our services, together with the Site, are the "Services")

For the purpose of these Terms of Use, the term 'H-Men' or 'Us' or 'We' refers to Handee man Services.

When You use any of the Services provided by Us, including but not limited to, Electrical, Plumbing, Computer Repair, Laundry, Carpentry etc., you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of these Terms of Use. As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use our platforms. In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

Acceptance of Terms

These Terms of Use set forth legally binding terms for your use of our Platforms. By using, visit, accessing our platforms, you agree to be bound by this Terms of Use, whether you are a “Visitor” (which means that you simply browse our Platforms) or you are a “Subscriber” (which means that you have registered with H-Men as a user). If you do not accept the Terms of Use, you should leave the Website and/or H-MEN App and discontinue use of the Service immediately.

For the purpose of these Terms of Use, the term 'H-Men' or 'Us' or 'We' refers to Handee man Services.

We may modify these Terms from time to time, and such modification shall be effective upon its posting on our platforms. You agree to be bound by any modification to this Agreement when you use our Website and H-MEN App after any such modification is posted; it is therefore important that you review the Terms of Use regularly.

General Registration Requirements

In consideration of your use of our platforms, you represent that you are of legal age (18 years and above) to form a binding contract and are not a person barred from receiving services under any law in force in India or other applicable jurisdiction. You also agree to:

  • Provide true, accurate, current and complete information about yourself while registering on our Website and H-MEN App to avail the Services.
  • Maintain and promptly update your Registration Data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account and refuse any and all current or future use of our Website and H-Men App (or any portion thereof) at any time. H-Men will not be liable for any act or omission arising from the inaccurate information provided by You to Us.

You may access our Website and H-MEN App as available:

  • For your information and personal use;
  • As intended through the normal functionality of H-Men.

You will be required to enter a valid phone number while registering on our Website and H-MEN App as a subscriber. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any subscription/service updates. If we do so, you will be provided the option to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. If you are registered with the DND National registry you may not receive any promotional messages from us.

Subscriber Account, Password and Security

If you register on H-Men, you will be required to choose a password and user name. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to:

  • Immediately notify H-Men of any unauthorized use of your password or account or any other breach of security, and
  • Ensure that you log out from your account at the end of each session;
  • Never use any other Subscriber’s account without prior authorization from H-Men

H-Men will not be liable for any loss or damage arising from your failure to comply with this Agreement.

User Information

H-Men’s unique business model provides You with location based service providers in a short span of time. To facilitate this, you hereby authorize H-Men to use the location based information provided by any of the telecommunication companies when You use the mobile phone to make a booking. The location based information will be used only to facilitate and improve services for You.

If You use the Website or the App, you agree that information about Your use of the H-Men Website and H-MEN App through Your mobile telecommunication device may be communicated to us, and we may obtain information about Your mobile carrier, Your mobile device, or Your physical location. By accessing the H-MEN App or Website using a mobile telecommunication device, you represent that to the extent You import any of Your H-Men data to Your mobile telecommunication device that You have authority to share the transferred data with Your mobile carrier or other access provider. In the event You change or deactivate Your mobile account, you must promptly update Your H-Men account information to ensure that Your messages are not sent to the person that acquires Your old number and failure to do so is Your responsibility. You acknowledge that You are responsible for all charges and necessary permissions related to accessing the H-MEN App through Your mobile access provider. Therefore, you should check with Your provider to find out if our Website and H-MEN App are available and the terms for these services for Your specific mobile devices.

H-Men reserves the right to collect user data including name, contact information and other details to facilitate the Services or use of its H-MEN App to avail Services.

Compilation of user accounts and user accounts bearing contact number and e-mail addresses are owned by H-Men.

In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail address, the account shall be indefinitely suspended. H-Men reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

We may record your telephone calls to our call centers or to Us.

Termination or Suspension

You agree that H-Men may at any time terminate your access to the H-MEN App or Website or restrict or suspend your access to all or any part of the Website or the App at any time, for any or no reason, with or without prior notice, and without liability.

H-Men shall be entitled at any time without giving any reason to terminate the booking of services done by You.

Preservation/Disclosure

You acknowledge, consent and agree that H-Men may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to:

Comply with legal process nationally or internationally;

Enforce these Terms of Use;

Respond to claims that any Content violates the rights of third parties;

Respond to your requests for customer service;

Protect the rights, property or personal safety of H-Men, its subscribers and the public;

Pursuant to the terms of the Privacy Policy.

Security Components

You understand that our Website and H-Men App and software embodied within the Website and H-MEN App may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by H-Men and/or content providers who provide content to H-Men. You may not attempt to override, disable, circumvent or otherwise interfere with any such security components and usage rules embedded in our platforms.

H-Men and Third Parties

You may be able to access links to third party sites from the H-MEN App or Website. Third parties could be advertisers, affiliate partners, strategic partners, or others. H-Men expressly disclaims all responsibilities for such third-party links. We do not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of their websites. H-Men does not assume any responsibility or liability for the actions, product, and content of any such Third-Party websites. Before you use any Third-Party websites, you should review the applicable terms of use and policies for such Websites. If you decide to access any such linked Website, you do so at your own risk.

Compliance with Applicable Law

You agree that You shall not use the H-MEN App and Website in order to host, display, upload, modify, publish, transmit, update, distribute, share, store or destroy material, including without limitation H-Men Content:

  • In violation of any applicable law or regulation,
  • In a manner that will infringe the copyright, trademark, trade secret or other intellectual property or proprietary rights of others or violate the privacy, publicity or other personal rights of others,
  • That belongs to another person and to which the user does not have any right to,
  • That is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, threatening, abusive or hateful or racially, ethnically objectionable, disparaging, relating encouraging money laundering or gambling or otherwise unlawful in any manner whatsoever,
  • Harm minors in any way,
  • Deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature,
  • Impersonate another person or entity,
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of H-Men’s computer systems or site or H- Men’s users, customer’s computer systems or site,
  • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or of public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation.
Usage of Services

If the service required by you necessitates the entry of service providers into your premises, you must ensure the active supervision of the service providers. H-Men will be unable to provide services in the absence of any supervisors appointed by You at the service address.

If you have any questions or complaints regarding the services rendered, you may revert to us within the time specified for the category of services availed. Depending on the category of service availed, H-Men will provide You with the appropriate recourse to address your concerns.

All invoices and payments due to H-Men must be cleared immediately upon completion of the task or on the submission of the invoice, whichever is earlier.

You are requested not to solicit the services of the service provider. H-Men will not be responsible for any acts, omissions, service quality of the service provider if You have engaged the services of such service provider without reference to H-Men.

Intellectual Property Rights

The H-MEN App and the Website are owned by H-Men. H-Men is the sole owner of the App, Website and all software created to provide You with the Services. H-Men provides You with a single limited license to download, use and access the App/Website on Your mobile telephone devices for the limited purpose of using the Services. The license is specifically personal, non- transferable, and non-exclusive. All content on the App or the Website, which is including, but not limited to, designs, text, graphics, images, video, information, logos, button icons, software, audio files and any other content (“Content”) are the exclusive and sole property of H-Men. You may not copy, reproduce or use such Content without due attribution of ownership to H-Men. All icons and logos are trademarks of and proprietary to H-Men. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

All Content is the exclusive copyright of H-Men or its licensors, except the Third-Party Content and link to third party website. Systematic retrieval of H-Men Content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from H-Men is prohibited. In addition, use of the Content for any purpose not expressly permitted by H-Men in this Agreement is prohibited and may invite legal action.

Disclaimer of Warranties and Liability

All the material and products on our Website and H-MEN App, (including but not limited to software) and services, included on or otherwise made available to you through our Website and H-MEN App are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing, H-Men does not warrant that:

  • This Website or the H-MEN App will be constantly available, or available at all; or
  • The information on the Website or the H-MEN App is complete, true, accurate or non-misleading;
  • That the services will meet the customer’s requirements. That the services will meet the customer’s requirements.

H-Men will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with its Website and H-MEN App. H-Men does not warrant that this Website or the H-MEN App; information, Content, materials, product or services included on or otherwise made available to you through its Website and H-MEN App; the servers; or electronic communication sent from us are free of viruses or other harmful components.

H-Men shall not be liable for any conduct or behavior or actions of service providers. However, H-Men encourages you to notify us of any complaints that you may have against the service provider who has provided You with services on behalf of H-Men.

You agree and acknowledge that the use of the Services offered by H-Men is at Your sole risk and that H-Men disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

In the event any spare parts/materials are required to complete a task, you will need to provide such spare parts/materials. You may request H-Men’s Service Providers to assist you with the same. Please note, in all such circumstances, H-Men is not responsible for nor does H-Men make any warranties as to the quality or fitness of the spare parts or materials. All issues and concerns with the quality of the spare parts / materials should be with the manufacture or seller.

H-Men will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

SUBJECT TO APPLICABLE LAWS, IN NO EVENT WILL H-MEN OR ITS AFFILIATES' AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICES EXCEED THE PAYMENTS ACTUALLY RECEIVED AND RETAINED BY H-MEN FROM YOU FOR THE PAID SERVICES LIABILITY FOR ANY AND ALL CAUSES OF ACTION BROUGHT BY YOU OR YOUR AGENTS.

Indemnity

You agree to defend, indemnify and hold harmless H-Men, its subsidiaries, affiliates, subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees and costs) arising from:

Your use of and access to our Platforms;

Your violation of any term of this Agreement ;

Your violation of any third party right, including without limitation any copyright, property, or privacy right.

Your violation of any third party right, including without limitation any copyright, property, or privacy right.

These Terms of Use and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by H-Men without restriction.

We view protection of your privacy as a very important principle. We understand clearly that you and your personal information is one of our most important assets. Please review how we use and store your personal information here Privacy Policy.

These Terms of Use together with any other legal notices published by H-Men on its Platforms, shall constitute the entire agreement between you and H-Men concerning its Website and H-MEN App and governs your use of our Website and H-MEN App and Service, superseding any prior agreements between you and H-Men with respect to our Website and H-MEN App and Service.

The failure of H-Men to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Use remain in full force and effect.

These Terms of Use shall be governed by the laws of India, without respect to its conflict of laws principles. Any claim or dispute between you and H-Men that arises in whole or in part from our Website and H-MEN App shall be decided exclusively by a court of competent jurisdiction located in Ahmedabad.

With whom your Personal Information is shared?

When you order services through us, we must provide certain of your Personal Information to the third party or vendors to enable the successful fulfilment of your service.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors such as AppVirality, Leanplum who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

What safeguards we have in place to protect your Personal Information?

All payments on the website, mobile site and mobile app are secured.

This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

Force Majeure

Without limiting the foregoing, under no circumstances shall H-Men be held liable for any damage or loss due to deficiency in performance of the H-Men Service resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures.

Grievance Officer

If You have any complaint or grievance to report, please write to the Grievance Officer at support@hmen.in Contact number: - 7096460460 Grievance Officer name: H-MEN TEAM.

Appliances

Warranty/guarantee on spare parts would be as described on the materials' bill. Please insist for a material bill from our H-MEN Expert in case he is procuring the materials for you.

Any appliance which is repairable would be insured only up to the repair amount or the amount mentioned above or the depreciated value'.

We do not undertake any repairs related to the printed circuit board (PCB) neither will we be able to provide any warranty for the same.

We strongly discourage any direct contact with our H-MEN Expert regarding a job booked through us, as in such cases H-Men has no control over the situation or condition. All warranty and service assurance offered by H-Men, in such case, stands null & void.

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc. please report it to our Customer Support Desk at 7096460460 or mail us at support@hmen.in It is advisable to do this within 24hrs of your service.

Plumbing

Warranty/guarantee on spare parts would be as described on the materials' bill. Please insist for a material bill from our H-MEN Expert in case he is procuring the materials for you.

We provide a 7-day warranty on all repairs (spares excluded)

We strongly discourage any direct contact with our H-MEN Expert regarding a job booked through us, as in such cases H-Men has no control over the situation or condition. All warranty and service assurance offered by H-Men, in such case, stands null & void.

Electrical

Warranty/guarantee on spare parts would be as described on the materials' bill. Please insist for a material bill from our H-MEN Expert in case he is procuring the materials for you.

We provide a 7-day warranty on all repairs (spares excluded)

We strongly discourage any direct contact with our H-MEN Expert regarding a job booked through us, as in such cases H-Men has no control over the situation or condition. All warranty and service assurance offered by H-Men, in such case, stands null & void.

Carpentry

Warranty/guarantee on spare parts would be as described on the materials' bill. Please insist for a material bill from our H-MEN Expert in case he is procuring the materials for you.

We provide a 7-day warranty on all repairs (spares excluded)

We strongly discourage any direct contact with our H-MEN Expert regarding a job booked through us, as in such cases H-Men has no control over the situation or condition. All warranty and service assurance offered by H-Men, in such case, stands null & void.

Computer/Laptop Repair

Warranty/guarantee on spare parts would be as described on the materials' bill. Please insist for a material bill from our H-MEN Expert in case he is procuring the materials for you.

Any device which is repairable would be insured only up to the repair amount or the amount mentioned above or the depreciated value

We strongly discourage any direct contact with our H-MEN Expert regarding a job booked through us, as in such cases H-Men has no control over the situation or condition. All warranty and service assurance offered by H-Men, in such case, stands null & void.

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc. please report it to our Customer Support Desk at 7096-460- 460 or mail us at support@hmen.in. It is advisable to do this within 24hrs of your service.

Pest Control

Please be aware that it usually takes 3-4 days for the treatment to start taking effect and 12 days for complete outcome

Home Cleaning

Before initiating the job at your premises, please confirm with your H-MEN Expert the areas included & excluded for the service that you have selected.

We strongly advise you to make sure that all your belongings are carefully kept in a secure location. Please make sure that any sensitive material is carefully moved under your supervision only. Also, when our team is leaving your premises, please make sure that you have thoroughly checked the entire home.

Document Services

H-Men is not responsible for any loss or damage to the Documents in the process.

H-Men is acting as an intermediary between the customer and the service provider. It is not liable for any loss or damage monetary or non-monetary

The charge for the service may vary and can be decided upon by the customer and the service provider

Home Security & Automation

H-Men (Handee man Services) is an intermediary platform which connects you to an independent service provider (“Service Provider”). This Service Provider renders the Services to you directly.

Once you have selected the Service, you acknowledge and agree that your information and details may be shared with such Service Provider.

You agree that once you and the Service Provider has been connected via H-Men’s platform, the Service Provider will be required to inspect the premises, to communicate the estimate cost of such service. You further acknowledge and agree that only once you have accepted such estimated cost offer, will the Service Provider render the Services.

Each booked Service is limited to one Service. Once the Service is booked, it is non-transferable.

Goods and Service tax (as per Government Regulations), and any other taxes as applicable, will apply on the quoted prices for the Services.

Any payment that has once been remitted to H-Men is non-refundable. A full refund may be offered to you, in case of any cancellation from the Service Provider’s end, due to a reason not attributable to your acts or omissions.

The Service Provider will not wait for more than 30 (Thirty) minutes at the Service premises, hence it is essential to mention the exact time beforehand. Waiting charges of Rs. 2000/- (Rupees Two Thousand) per hour will be applicable and payable by you, in case the Service does not start at the scheduled time, subject to the availability of the Service Provider.

You agree that you shall be bound by the terms and conditions/policy of the service providers, whether in writing or not. These may include, without limitation, product warranty and installation and any guidelines with respect to the service.

You acknowledge and agree that some services may not be provided by the Service Provider, or if provided such services may be rendered at extra cost.

In the event that the service provider does not communicate any such terms to you, it will be your responsibility to ask for such terms/policy at the time of inspection of the items that are to be installed.

In the event that you extend the services, you agree that the costs may be revised by the service provider.

In the event of any loss or damage caused to you as a result of an accident, H-Men will not be responsible for actions of any service provider. They are independent third parties who provide the services to you.

THE SERVICES ARE PROVIDED BY THE THIRD-PARTY SERVICE PROVIDERS AND TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, H-MEN DISCLAIMS ALL LIABILITIES, WARRANTIES, EXPRESS OR IMPLIED.

H-MEN SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE SERVICES. NOTWITHSTANDING THE ABOVE, THE TOTAL LIABILITY OF H- MEN, IF ANY, FOR ANY REASON WHATSOEVER, SHALL NOT EXCEED RUPEES ONE THOUSAND.

You are under an obligation to ensure the safety of the Service Provider or its personnel, while at the premises, and shall take all reasonable steps to ensure the same is provided for.

Any dispute with regards to the quality of Service would have to be resolved mutually between you and the Service Provider.

H-Men will not be accountable for any misdemeanor or misbehavior from either the Service Provider or by you.

You explicitly agree that you shall not to solicit any services from any service provider directly.

H-Men will not be liable for any Service carried out without our knowledge by mutual agreement between you and the Service Provider.

H-Men reserves the right to make changes to any part of these terms and conditions at any point in the future.

Movers and Packers

H-Men (Handee man Services on Call Private Limited) is an intermediary platform which connects you to an independent service provider (“Service Provider”). This Service Provider renders the Services to you directly.

Once you have selected the Service, you acknowledge and agree that your information and details may be shared with such Service Provider.

You agree that once you and the Service Provider has been connected via H-Men’s platform, the Service Provider will be required to inspect all items that need to be packed and/or moved, to communicate the estimate cost of such service. You further acknowledge and agree that only once you have accepted such estimated cost offer, will the Service Provider render the Services.

Each booked Service is limited to one Service. Once the Service is booked, it is non-transferable.

Goods and Service tax (as per Government Regulations), and any other taxes as applicable, will apply on the quoted prices for the Services.

Any payment that has once been remitted to H-Men is non-refundable. A full refund may be offered to you, in case of any cancellation from the Service Provider’s end, due to a reason not attributable to your acts or omissions.

The Service Provider will not wait for more than 30 (Thirty) minutes at the Service premises, hence it is essential to mention the exact time beforehand. Waiting charges of Rs. 2000/- (Rupees Two Thousand) per hour will be applicable and payable by you, in case the Service does not start at the scheduled time, subject to the availability of the Service Provider.

You agree that you shall be bound by the terms and conditions/policy of the service providers, whether in writing or not. These may include, without limitation, the inventory list, method of packing (fragile items, non-fragile items, and electronic equipment), insurance policy, delivery, timelines, storage, assembling and disassembling (if done), and any guidelines with respect to local and out station delivery.

You acknowledge and agree that the Service Provider may not provide any dissembling, dismantling, or carpentry services. You further agree that some services may not be provided by the Service Provider, or if provided such services may be rendered at extra cost.

In the event that the service provider does not communicate any such terms to you, it will be your responsibility to ask for such terms/policy at the time of inspection of the items that are to be packed and moved.

In the event that you extend the services, you agree that the costs may be revised by the service provider.

In the event of any loss or damage caused to you as a result of an accident, H-Men will not be responsible for actions of any service provider. They are independent third parties who provide the services to you.

THE SERVICES ARE PROVIDED BY THE THIRD-PARTY SERVICE PROVIDERS AND TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, H-MEN DISCLAIMS ALL LIABILITIES, WARRANTIES, EXPRESS OR IMPLIED.

H-MEN SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE SERVICES. NOTWITHSTANDING THE ABOVE, THE TOTAL LIABILITY OF H- MEN, IF ANY, FOR ANY REASON WHATSOEVER, SHALL NOT EXCEED RUPEES ONE THOUSAND.

You are under an obligation to ensure the safety of the Service Provider or its personnel, while at the premises, and shall take all reasonable steps to ensure the same is provided for.

Any dispute with regards to the quality of Service would have to be resolved mutually between you and the Service Provider.

H-Men will not be accountable for any misdemeanor or misbehavior from either the Service Provider or by you.

You explicitly agree that you shall not to solicit any services from any service provider directly.

H-Men will not be liable for any Service carried out without our knowledge by mutual agreement between you and the Service Provider.

H-Men reserves the right to make changes to any part of these terms and conditions at any point in the future.

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